Terms & Conditions

PAYMENT SCHEDULE AND DEPOSIT

Prices shown are per person, double or twin occupancy. Currency shown is Australian Dollar.

A deposit of 10% of total tour price is required before a booking can be confirmed.

Payment instructions will be emailed after we have received the Booking Confirmation .

Booking will be confirmed once the initial deposit is received and your personal guide has confirmed availability. (usually 24 hour turnaround). If the tour you are booking is unavailable ( booked out) a total refund will be made.

After your deposit has been applied we will send you an invoice with the due date for the balance of payment

Balance of the payment will be due within 3 calendar months of the commencement date of the tour, or the first tour if you are joining more than one tour with us.

If you are booking within 30 days of travel dates full payment is due within 5 days of our confirmation of availability. Payment can be made via the Paypal link on this page. {PAYPAL  LINK} Should your final payment fail to reach us by the date specified on your invoice, we reserve the right to cancel your booking without refund.

CANCELLATIONS AND REFUNDS

If you cancel your tour reservation for any reason at any stage, your first deposit of 10% is non-refundable. If cancelling more than 60 days before the tour starting date 50% of your total tour cost will be refundable. If cancelling more than 30 days, but less than 60 days before the tour starting date, 50% of your total tour cost is refundable with documented emergency medical reasons or for police documented cases of accident, flood, fire, or crime.

If cancelling less than 30 days from the tour start date, a cancellation fee equal to 100% of the tour cost will apply. We do not provide refunds for: non-medical personal problems; air carrier delays or cancellations; inability to obtain passports; business problems or emergencies; etc.

In the unlikely event that we would cancel your tour, you would be entitled to a 100% refund within 2 weeks after the tour's cancellation. Wine and Food Traveller reserves the right to cancel tours at any time for any reason such as lack of client numbers etc.

IMPORTANT ARRIVALS/DEPARTURES INFORMATION

It is your responsibility to take note and enquire with us about the time we arrive at our arrival (pick up) and departure (drop off) points, prior to the beginning / after the end of our tours. This should be done prior to you making any flight or train bookings so that it is clearly understood that the arrangements will fit in with our times. Arrive at least half an hour prior to the designated pick up time, and your flight should arrive at least two hours prior to the pick-up time. Upon your departure from the tour your train should leave no less than an hour after our intended arrival, and your international flight should leave no less than 3 hours after our arrival times (2 hours for Italian domestic flights and Europe-bound flights). Group tours involving other guests will depart at the scheduled departure time. We will assist  in emergency cases if delays are unavoidable  but all alternative arrangements made on your behalf will be charged accordingly.

TRAVEL INSURANCE

You are required to purchase your own travel insurance to cover cancellation coverage, airline tickets, trip delay, lost luggage or any potential medical expenses. In order to keep our tour prices low it is not possible for Wine and Food Traveller to provide protection coverage of any sort and you agree to travel at your own risk.

LUGGAGE

You are allowed one suitcase and one small carry-on bag. If you exceed this limit there may not be space in the vehicle(s) to transport your excess luggage and it will be at your own expense to have it transported throughout the tour. We suggest that you bring a day pack for camera, carrying water, guide books, jacket, rain gear, etc.

HOW PHYSICALLY FIT NEED  I BE?

Our tours do require walking on cobbled streets ,steps, rural farms and villages. This is the nature of our "Off the beaten track " tours. If you wheel chair bound or needing crutches then we recommend you give these tours a miss. Our tours for couples can be designed to meet the requirements of those with walking disabilities

SPECIAL REQUIREMENTS

Please advise us of any special requirements such as Special Meals, Medical Requirements etc, as soon as you book. We are travelling in rural areas and there will be times when specific dietary requests may be difficult to organise.

LIMITATION OF LIABILITY No responsibility is accepted for any loss, expense, accident, injury, or damage to any person or property due to the actions or omissions of any person, or any cause, including but not limited to acts of God, acts of terrorism, war, strikes, defects in machinery, breakdown of equipment, weather, quarantine, negligence, loss of baggage, or other causes beyond our control, such losses being the responsibility of the guest.

PERMISSION FOR PHOTOS AND VIDEOS OF GUESTS

You agree that our Tour Directors or Representatives may take photographs and films of you while you are on holiday and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films.

PARTICIPATION ON TOUR

Wine and Food Traveller reserves the right to accept, reject, or not retain any person as a tour participant whose condition or general deportment impedes the operation of the tour or, in the opinion of the tour manager, affects the rights and enjoyment of other guests. A guest not retained on tour shall have no cause for complaint or refund, and shall bear any and all extra expenses that ensue.

TOUR CHANGES

All information contained in this document is, to the best of our knowledge, correct. However, Wine & Food Traveller reserve the right to make changes in accommodations, visits, and itineraries at any time should it become necessary or desirable. Delays or itinerary changes caused by strikes, bad weather, traffic, or other unforeseen circumstances are beyond our control and we are not obliged to pay guests compensation.